Terms of Service

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by these terms, please do not use this website.

2. Products and Pricing

• All product descriptions, images, and specifications are for illustrative purposes and may vary slightly from actual products.
• Prices are subject to change without notice. We reserve the right to modify prices at any time.
• All prices are displayed in Indian Rupees (INR) unless otherwise specified.
• We reserve the right to limit quantities or refuse orders at our discretion.
• In case of pricing errors, we reserve the right to cancel orders and issue refunds.

3. Orders and Payment

• By placing an order, you confirm that the information provided is accurate and complete.
• We accept various payment methods including credit cards, debit cards, net banking, and UPI.
• Payment must be received in full before order processing.
• Orders are subject to availability and confirmation of payment.
• We reserve the right to verify payment information before shipping.

4. Shipping and Delivery

• Delivery times are estimates and not guaranteed. Delays may occur due to factors beyond our control.
• Risk of loss and title for items purchased pass to you upon delivery to the carrier.
• We are not responsible for delays caused by customs, weather, or other unforeseen circumstances.
• Free shipping is available on orders above the specified threshold.
• Shipping costs are non-refundable except in cases of our error.

5. Returns and Refunds

• Products may be returned within 30 days of delivery for a full refund.
• Items must be unused, in original packaging, and in resalable condition.
• Return shipping costs are the responsibility of the customer unless the return is due to our error.
• Refunds will be processed within 7-10 business days after receiving the returned item.
• Filters and consumable items cannot be returned once opened.

6. Warranty

• All water ionizers come with manufacturer warranty as specified on the product page.
• Warranty covers defects in materials and workmanship under normal use.
• Warranty does not cover damage from misuse, neglect, accidents, or unauthorized modifications.
• Filters and consumable items are not covered under warranty.
• Warranty service requires proof of purchase and warranty registration.

7. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You agree to notify us immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that violate these terms.
• You must provide accurate and complete information when creating an account.

8. Prohibited Activities

You agree not to:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Submit false or misleading information
• Engage in fraudulent transactions
• Violate any applicable laws or regulations

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Pure pH9 and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without written permission.

10. Limitation of Liability

To the fullest extent permitted by law, Pure pH9 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or services. Our total liability shall not exceed the amount paid for the specific product or service giving rise to the claim.

11. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Delhi, India.

12. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the website after changes constitutes acceptance of the modified terms.